PATIENT INFORMATION

OFFICE HOURS AND APPOINTMENTS

GENERAL PATIENT INFORMATION

Insurance Plans: If you are uncertain whether we accept your insurance, please contact our office. Your insurance may provide "out-of-network" benefits, which we can verify for you. You may also have the option of paying for your services "out-of-pocket".
We accept the following insurance plans:

Aetna
BlueCross BlueShield
BlueGrass Family Health
Cigna
First Health
GreatWest
HealthScope
Humana
MultiPlan
Principal Edge Network
Prime Health
Signature Health Alliance
United Healthcare

 

 

 

HIPAA Notice of Privacy Practices: For your convenience, we have posted our HIPAA Notice of Privacy Practices for you to review. Click here to download our Notice of Privacy Practices in PDF format.

Patient Financial Responsibilities and Policies: We have established a list of patient financial responsibilities and policies in order to assist us in providing the highest quality of medical care.
Click here
for Patient Financial Responsibilities and Policies document, including:

- No Insurance
- Appointments
- Returned Checks
- Billing
- Collections
- Medical Records
- Prescription Refills
- Lab Results
- Paperwork/Forms Request
- Dismissal Process

**NOTE: At every visit, please make sure you have all insurance cards and photo identification as well as any other forms that may assist us in processing your claims correctly.


Confidentiality: Your protected health information is strictly confidential. We will not release your medical information to anyone without your written consent. If you want your medical record sent to another physician we will require a written authorization be completed and signed by you.

EMERGENCY CARE: If you are experiencing a true emergency please hang up and call 911 or go to the nearest emergency room. If you are pregnant and believe you may be in labor or need medical attention please go directly to Labor & Delivery located on the 3rd floor of Saint Thomas Rutherford Hospital or to the emergency room. If you are a physician or hospital staff please hold and your call will be routed accordingly. If this is NOT a medical emergency, please call back during our regular office hours. Non-urgent concerns, prescription refills and test results will be handled during the office hours of Monday-Friday from 8am – 5pm.

Scheduling and Appointments: When scheduling your appointment briefly describe your needs to our staff so that we can ensure you are given an appropriate appointment time. We make a concerted effort to schedule appointments to accommodate the needs of our patients, as we know your time is valuable as well. However, sometimes we do fall behind on our schedule or are called out of the office to attend deliveries or to handle emergency cases. In those instances your visit will be handled by one of our two highly trained Nurse Practitioners. If time allows our staff will attempt to notify you by telephone so that you can choose to either keep your appointment time or reschedule.

Cancelling an Appointment: If you cannot keep your scheduled appointment, please give our office at least 24 hours notice. In the event you will be unavoidably late for your appointment, please call our office and let us know. If you arrive very late, we may offer you an appointment time with one of our nurse practitioners or you may have to reschedule your appointment.

Prescriptions and Refills: Whenever possible, try to request new prescriptions and refills at your appointment. Please make every effort to give us ample notification prior to taking your last dose, to fill your prescription due to the high volume of requests.

Please call our triage department during office hours for questions or requests regarding prescription refills. Your medical record will be pulled and appropriately distributed to the nurse who will review and discuss your request with the physician. Please have your pharmacy name and phone number available. Our office policy discourages from calling in new prescriptions over the telephone, as the most accurate way to diagnosis is usually possible only with an office visit.

Fees and Payment: Our fees are based on the usual and customary professional fees for obstetrics and gynecology in the Middle Tennessee area. Services rendered non-covered by your insurance company can be paid by cash, check and we accept most major credit cards. For other payment arrangements, please see our billing manager prior to your appointment.

Telephone Calls: Please make a concerted effort to call our office regarding routine questions during our regular office hours. When calling with a problem or question, briefly describe your situation to a member of our staff. This will help the physicians determine the nature of the problem and respond accurately to your request. Either a staff member or the physician will return your call.

Unless the call is very urgent or an emergency, calls will usually be returned by close of business day. Non-urgent phone calls may be returned the following business day. Please make sure to leave a number you can be reached at during these times.

Hospital Affiliation: WHS physicians deliver exclusively at St. Thomas Rutherford Hospital. Click here for more information about St. Thomas Rutherford Hospital's birthing center, a slide show, and birthing classes offered.

 

 

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OFFICE HOURS AND APPOINTMENTS

Our office and telephones are open from 8:30 a.m. to 5:00 p.m. Monday through Friday.

Appointments are scheduled from 8:30 a.m. to 4:45 p.m.

 

 

 

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